FAQ

We realize you may have many questions regarding our collection process, so we have compiled a list to aid you in your decision to choose J.K.M. Credit Services LLC as an extension of your Credit Department.

Most companies have individuals who handle past due accounts, and this task is usually managed professionally, and positive results can be gained. Depending on the seriousness of the situation, the average number of past due accounts, and the ability of internal staff to manage this sensitive area, it often makes sense to assign collection of delinquent accounts to a qualified third party. Experienced recovery managers, familiar with standard objections and stall tactics from debtors, are usually more effective than an internal bookkeeper or accounting staff member who may be too busy or less motivated to get results. In addition, the involvement of a third party in the collection process often sends a clear signal to the debtor regarding the seriousness of the matter, and therefore can serve as a more effective catalyst for prompt payment.

There are two reasons why it can be unwise to use your own legal resources. First, many collections do not require the time, expense, or expertise of a lawyer, and in some cases, the use of an attorney can send an inappropriate message to the debtor. Second, when legal intervention becomes necessary, it makes little sense to involve an attorney who is not a specialist in creditors' rights, or is not licensed to practice law in the debtor's state.

No up-front fees! No annual subscription fees! All collections are accepted on a contingent basis, which means if your money is not collected, you owe our agency nothing. You only pay a percentage on the actual amount collected to J.K.M. Credit Services llc. We remit all monies collected in a particular month on the 30th of that month, less our fee, with an itemized activity statement.

If you have been doing business with another collection agency for several years without reviewing other agencies, it may be worth your time to conduct a fair analysis of our service by assigning several past due accounts for collection. You may be surprised. You may be paying too much for the services you are receiving. J.K.M.’s main objective has never been size. Experience has shown that big can mean slow and bureaucratic. We maintain a level of personalized service. Communication with you as well as the debtor is just as important as collecting your money quickly. Once your account is placed with our agency, it is assigned to one Recovery Manager, who handles it throughout the various phases of collection. This provides you with continuity and consistency.

If we exhaust all means in which to collect your receivables in an amicable manner, we will automatically prepare the file and forward it to a corresponding attorney who will review the matter and report his progress and recommendations. If suit is suggested, it is entirely your decision to exercise this option. Usually, the attorney will request a advance to cover filing fees, etc., and you will be instructed to forward these fees to our office. We never add an “administrative” fee to the attorney fees. You will receive all communication from the attorney to keep you updated of all progress. It is also important to understand that J.K.M. will not recommend legal action to you if the economic benefits of litigation far outweigh the time and expense involved.

It is your decision whether to place one account or 100 accounts with us. We will never pressure you to place a specific number of accounts with our agency. However, the longer you allow an account to remain past due, the percentage of recovery lessens.

Absolutely!! We are a full service commercial credit agency and offer varied services to meet your many needs. We provide a FREE evaluation of your credit application, Custom Designed Letter Service Program, Credit Investigation, Asset Searches, etc...